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The key to a successful business
Ignore this, and you may as well close your doors already.
What is the most important part of your business?
Many people get this wrong, but those that understand it and adjust their systems accordingly usually experience a far greater success — regardless of what their products/services on offer are.
So, what is the most important part of your business?
Your customers. Without them, you’re out of business.
There are two main takeaways from this:
Takeaway #1: Customer Service
Your customer service has to be amazing. Show them how important they are to you, how much you care that they should be happy with your service, and that you’re willing to go above and beyond to ensure their satisfaction.
Wouldn’t you prefer to stick with a brand that treats you like royalty, over one that treats you like dirt? We’ve all been inside a shop where the attendant groaned when we walked in, tried to pretend they didn’t hear when you asked for help, and rolled their eyes are every question. Most of us would walk right out.
And once you’ve made your sale, don’t abandon them. Reach out, thank them for their…
